case: Covenant Health leadership communications action plan
The ask: Enable effective leadership communications so leaders can easily access the information they need to make better informed decisions and to create line of sight to the organization’s vision.
In a nutshell: Consultation and facilitation, planning, curriculum development, capacity building
The work: Cultivate a common vision for leadership communications with key influencers and decision-makers in the organization. Develop a prioritized, sequenced, results-driven action plan emphasizing key decision points, sensitive issues and milestones. Present the guiding principles and eight core recommendations to the Senior Leadership Team for review, discussion and approval. Design on-line and in-person learning modules to further leaders’ understanding and skills in strategic communication and leadership communication. Note: This project was completed while employed at Covenant Health.
Insight: Leaders are the nexus points in organizations, communicating up, down and sideways, inside and outside. Discernment and meaning making is a critical leadership competency. Being able to figure out the “so what?” and use it to make informed decisions and to articulate it for a variety of stakeholders comes with mentorship, time and practice.
case: Covenant Health strategic visioning
The ask: Work closely with the Office of the President to create a new vision and strategic directions for the organization.
In a nutshell: Process design, conceptualizing and writing, planning
The work: Develop a consultation plan to engage people inside and outside the organization in a visioning process to answer: what is the potential for Covenant Health? Thematically analyze what was gleaned and draft a vision statement and strategic directions for discussion, adjustment and finalization by the Senior Leadership Team. Create a roll out to rally staff, physicians and volunteers behind the new vision, help them understand the new strategic directions and draw line of sight from them to their day-to-day work. Build a communications plan to easily and continually demonstrate how the vision is being achieved. Note: This project was completed while employed at Covenant Health
Insight: A vision isn’t just a set of words for people who care about an organization—whether they are employees or supporters. A vision is galvanizing, rallying and inspiring. The process of developing it is equally as important as the final words. And the demonstration of how it can be achieved is what makes people believe in what is possible.
Expanding the picture
As I stood captivated by the 2000+ people offering mid-day prayers, for some reason, I turned to my left and saw this: a woman, her back to the worshippers, humbly eating lunch, in her own world of solitude and freedom. Laser focus is necessary and so is broadening the picture to see what is happening just outside, in the periphery where the context and reality shift and insight can be found.