case: Wing Kei person and family centred care framework
The ask: Create a Person and Family Centred Care Framework (PFCC) that reflects Wing Kei’s values, faith-based roots and unique approach to seniors care; take a conceptual idea and develop it into a robust framework that resonates for people inside and outside the organization.
In a nutshell: Process design, consultation and facilitation, research and analysis, conceptualizing and writing, planning
The work: The bones of the framework emerged through a series of facilitated consultations with clinical and support staff, volunteers, board representatives and family members who shared concepts and ideas they believed to be important to PFCC. These were unpacked through research, analysis and gut instinct. Two drafts later and the PFCC framework was finalized and approved by the board. Creation and implementation of a comprehensive education and roll out plan followed.
Insight: Engaging people to build a foundational framework is full of debate, emotion and the keen lens of making a difference in people’s lives. Actively listening to passionate people offers transformative insights that speaks to the heart, shifts perspectives and forms solid footing.
Expanding the picture
As I stood captivated by the 2000+ people offering mid-day prayers, for some reason, I turned to my left and saw this: a woman, her back to the worshippers, humbly eating lunch, in her own world of solitude and freedom. Laser focus is necessary and so is broadening the picture to see what is happening just outside, in the periphery where the context and reality shift and insight can be found.